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+1 7078SUGARY
Talk to us about
the gift you have in mind.
Stuck on what to send? Need a bespoke box built from scratch? Chasing an order that should already be there? Our curation and support team is on the other end of every channel below.
Message us where you already hang out. No ticket queues, no automated replies.
Fastest route to a human. Order help, gift advice, bespoke requests.
Telegram
@SugaryGiftsPrefer Telegram? Same team, same replies, different app.
DM us. Also where new drops and curated collections land first.
Messenger
sugary.giftingMessage us on Facebook and we'll pick it up from there.
For longer notes, corporate briefs, press inquiries and bespoke projects.
Orders & general support
Delivery questions, changes to a scheduled gift, refunds and anything that went sideways.
Bespoke & custom curation
Custom boxes, engraving, branded packaging and one-off design briefs.
Corporate & bulk gifting
Volume pricing, employee and client gifting programmes, branded fulfilment.
Careers
Want to build the gifting layer of the internet? Send a CV and a line about you.
Operating entities across the UAE, the United States and Bangladesh.
United Arab Emirates
License No: 06937
United States
License No: 2022-001086443
Bangladesh
License: TRAD/DSCC/027328/2021
Quick links if you just need to check a status, a timeframe or a policy.
Track an order
Live status for every gift you've sent.
Shipping & delivery
Coverage, timelines and delivery windows.
Returns & refunds
How swaps, returns and refunds work.
Help & support
Answers to the questions we get most.
Become a seller
List your brand on the Sugary marketplace.
Privacy & data
What we collect, and how to delete it.
Fast answers to the things customers ask us every day.
How quickly does Sugary reply?+
WhatsApp and Telegram are usually answered within minutes during working hours, and always within a few hours. Email replies land within one business day.
Can I change a gift after I've ordered it?+
Yes, as long as the gift has not been prepared for dispatch. Message us on WhatsApp with your order number and we will update the delivery details, the schedule or the contents where possible.
I don't know the recipient's address. Can I still send a gift?+
Yes. Place the order and Sugary sends a secure Gift Link™ to the recipient by SMS, email or WhatsApp, so they can enter their address privately without you ever having to ask.
Do you handle corporate and bulk gifting?+
We do, from 50 curated holiday boxes to a year-round gifting programme for thousands of employees. Email business@sugary.com and our corporate team will scope pricing, branding and fulfilment with you.
Which countries does Sugary deliver to?+
Sugary delivers to 35+ countries and supports 135+ currencies at checkout. Coverage is hyperlocal, so the exact brands and delivery windows available depend on the recipient's city.
How do I report a problem with a delivered gift?+
Contact us on WhatsApp or at hello@sugary.me within 48 hours of delivery with your order number and a photo. We will arrange a replacement, a swap or a refund depending on the case.
Still deciding what to send?
Tell us who it's for and what they love. Our curation team will put together options, no charge, no obligation.